Thermocouple Replacement
The thermocouple is a safety sensor that shuts off gas flow if it doesn't detect the pilot flame. When it wears out, the pilot won't stay lit even though everything else seems fine. It's a relatively quick, inexpensive part to replace.
What to Expect
- A local, independent professional is dispatched based on your location and current availability.
- Pricing and scope of work are discussed and agreed upon directly with the servicing professional.
- For urgent situations, mention it's an emergency when you call so the request can be prioritized.
- Licensing and insurance details can be confirmed directly with the professional before work begins.
Frequently Asked Questions
Why does my pilot light keep going out in your area?
The most common cause is a worn thermocouple, which is a relatively inexpensive part to replace. Drafts and a dirty pilot orifice can also cause this. A technician can usually diagnose it on the same visit.
What areas around your area does HotFlow cover?
Coverage extends through your area and surrounding your area. If you're near but not sure you're inside the service area, call (877) 823-0233 to confirm.
What should I do if I smell gas near my water heater?
Leave the house immediately, avoid operating any switches or appliances, and call your gas utility's emergency line from a safe location. This takes priority over calling for a repair.
Do I need to fill out a form before getting help?
No. Call (877) 823-0233 directly — there's no online form or waiting period before you're connected toward local help.